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iComply Customer Documentation
  • iComplyKYC Platform Guide
  • Guides
    • General
      • Home Page
      • My Work
      • Update Personal Information
    • iComplyKYC
      • Entity Management
        • Natural Person KYC Profile
          • Entity Information
          • Identity Documents
          • Biometric Authentication
          • Supporting Documents
          • Risk Screening
          • Natural Person Request Client Update
        • Legal Entity KYC Profile
          • Legal Entity Information
          • Legal Entity Addresses
          • Legal Entity Affiliated Entities
          • Legal Entity Documents
          • Legal Entity Request Client Update
        • CSV Downloads & Uploads
        • Affiliations
        • Entity Management Tips
          • Obtaining Additional Information from Clients
        • Reports
          • What's Included in Reports
      • Case Management
        • Add Case - more details
        • Case Details
        • Managing an Open Case
        • Examining a match
          • More about Listings
        • Potential, Unknown, Rejected, and Accepted statuses
      • General Platform Functionality
        • Comments
    • Administration
      • Account
      • Settings
        • Emails
      • Automations
        • Auto Acceptance
        • Auto Assignment
        • Entity Profile
      • Compliance Settings
        • Risk Levels
        • Risk Scoring
        • Supporting Documents
        • Screening Profile
      • Files Management
        • Reports
        • CSV
      • User Management
        • Search and Filter -User Management
        • Invite User
      • Webhooks
      • Portal Management
        • Setting Up Natural Person Modules
        • Setting Up Legal Entity Modules
    • Portals
      • KYC Natural Person Portal
      • KYC Legal Entity Portal
      • Internal Service Portal
  • Troubleshooting
    • Login Issues
    • Manual Review Required Issue
    • Entities Not Running Risk Screening
    • CSV Upload Errors
    • Fallback to Selfie Issue
    • Portal-Based Tags
  • Use Cases
    • For Designers
      • Figma Integration
    • For Engineers
      • GitHub Integration
    • For Support
      • Intercom Integration
      • Page 1
  • Extras
    • Keyboard Shortcuts
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Troubleshooting

Despite our best efforts, sometimes things just don't work as expected. In this section you will find some common workarounds to potential issues that can arise in the platform.

PreviousInternal Service PortalNextLogin Issues

Last updated 2 years ago

Login Issues
Manual Review Required Issue
Entities Not Running Risk Screening
CSV Upload Errors
Fallback to Selfie Issue
Portal-Based Tags